1. Introduction
ZAFIRE ENTERPRISES PRIVATE LIMITED ("Company", "we", "us", or "our") operates the Dolu mobile application (the "App") and the website dolu.app (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and Website. Please read this policy carefully. By using Dolu, you consent to the practices described herein.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information You Provide
- Account Registration Data: Name, phone number, email address, date of birth, gender, and profile photo or AI avatar.
- Profile Information: Bio, interests, preferred languages, and location (city/state).
- Verification Data: Selfie images or government ID used for profile verification purposes.
- Payment Information: Transaction details processed through third-party payment gateways (we do not store full payment card details).
2.2 Automatically Collected Information
- Device Information: Device model, operating system, unique device identifiers, IP address, browser type, and mobile network information.
- Usage Data: Pages visited, features used, time and duration of sessions, call logs (duration, not content), in-app actions, and interaction patterns.
- Location Data: Approximate location based on IP address or GPS (with your permission) to provide location-based features such as "Discover Nearby."
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect analytics.
2.3 Information from Third Parties
- If you sign up using a social media account, we may receive your name, email, and profile picture from that platform.
- Analytics and advertising partners may share data with us in accordance with their privacy policies.
3. How We Use Your Information
We use the information collected for the following purposes:
- To create, maintain, and secure your account.
- To match you with other users based on interests, language, and preferences.
- To facilitate audio calls, video calls, and messaging services.
- To verify user identity and prevent fraudulent accounts.
- To moderate content and enforce community guidelines using AI and human review.
- To personalise your experience and recommend connections.
- To process transactions, virtual gifts, and in-app purchases.
- To send you notifications about app updates, promotions, and important account information.
- To improve our App, analyse usage trends, and develop new features.
- To comply with legal obligations and respond to lawful requests.
4. How We Share Your Information
We do not sell your personal data. We may share information in the following circumstances:
- With Other Users: Your profile name, avatar, bio, and language preferences are visible to other users you interact with. Your phone number and email are never shared publicly.
- Service Providers: We engage third-party vendors for hosting, analytics, payment processing, customer support, and content moderation. These parties are contractually obligated to protect your data.
- Legal Compliance: We may disclose data when required by law, regulation, legal process, or governmental request.
- Safety & Protection: We may share information to investigate violations of our Terms, protect user safety, detect fraud, or address security issues.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.
5. Data Storage and Security
Your data is stored on secure servers located in India and/or cloud infrastructure provided by reputable third-party providers. We implement industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. Call and chat content is not stored permanently on our servers — it is processed in real-time for moderation and then discarded.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal exceptions).
- Portability: Request your data in a structured, machine-readable format.
- Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
- Opt-Out: Opt out of marketing communications at any time.
To exercise these rights, contact us at info@dolu.app.
8. Children's Privacy
Dolu is intended for users aged 18 years and above. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have collected data from a minor, we will take immediate steps to delete such information. If you believe a minor has provided us with personal data, please contact us at info@dolu.app.
9. Third-Party Links and Services
Our App may contain links to third-party websites, services, or advertisements. We are not responsible for the privacy practices of these external parties. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through the App or by email. Your continued use of Dolu after any changes constitutes acceptance of the updated policy.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are as follows:
Grievance Officer
ZAFIRE ENTERPRISES PRIVATE LIMITED
Email: info@dolu.app
Response Time: Within 24 hours of receipt of complaint.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
ZAFIRE ENTERPRISES PRIVATE LIMITED
Email: info@dolu.app
Website: www.dolu.app